Customer Care

"Customer Centricity - The core of everything that we do"

Häfele Customer Care Team handles all Customer complaints and Service requests. All of these will be properly documented and escalated in our system in order to track and improve our service to our customers. To provide excellent services to customers, the customer care center in collaboration with the after sales service team are working dedicatedly from Monday to Saturday within office hours.

You can get in touch with our Customer Care on our:

Telephone number: +632 8842-3353 loc. 504 or you can email:

Product Support Hotline: +632 8424-2427 or you can email: